Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews

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Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews

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02-08-2018, 02:10 PM

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Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews

An honorable member of the Coffee Shop Has Just Posted the Following:

One of Australia's largest hotel chains has been fined $2.2 million ($3 million AUD) for trying to prevent negative reviews on the popular TripAdvisor website.

Australia's federal court said that Meriton Property Services violated consumer law by preventing guests who had complained or may have had negative experiences from getting a "Review Express" email inviting them to review the property on TripAdvisor.

The court said that between November 2014 and October 2015, hotel workers gave...

Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews

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